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Terms of Service

Last updated: November 4, 2026

These Terms of Service ("Terms") govern your use of Blank Builder, the website and online apparel design tool at blankbuilder.app (the "Service"). The Service is operated by Verba Inc., a company incorporated in Ontario, Canada ("we", "us", "our").

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What Blank Builder is

Blank Builder is an online tool for designing apparel. You can place artwork and text on 3D garment models (t-shirts, hoodies, polos and other blanks), preview the result, save projects, and export images, print files at real size and spec sheets for production (for example, for DTF, screen or other printing methods). Studio renders can be made on our servers ("cloud renders") or on your own computer.

Blank Builder is a software service. We do not print, manufacture or ship physical goods.

2. Accounts

  • You must be at least 16 years old to use the Service. If you are under the age of majority where you live, you may use it only with the consent of a parent or guardian.
  • You must give accurate information when you sign up, and you are responsible for keeping your login details secure.
  • You are responsible for everything done under your account.
  • One person or business per account. Accounts may not be shared or resold.

3. Plans

We offer a free plan and three paid plans. The exact garments, limits and prices of each plan are shown on our pricing page.

Free. A free account lets you try the editor with a limited set of garments and features, save 1 project, and make a small number of low-resolution exports with a Blank Builder watermark. The free plan is our way for you to try the Service before you buy; there is no separate free trial of the paid plans.

Basic, Pro and Ultra. Paid subscriptions that unlock more garment models, more saved projects, high-resolution exports without a watermark, photorealistic studio renders and a monthly allowance of credits. Studio renders are made on our servers ("cloud renders") and, on Pro and Ultra, also on your own computer. Each paid plan is billed monthly or yearly at the price shown on our pricing page at the time of purchase.

We may change which features are included in each plan. If a change materially reduces what you have already paid for, we will tell you in advance, and you may cancel and request a pro-rated refund for the unused part of your current billing period.

4. Usage limits

  • Some plans include a limited number of exports. The limits of each plan are shown on our pricing page.
  • Credits pay for work done on our servers or by our partners: cloud renders (25 credits at Draft, Good or High quality, 35 at Max, 50 at Max above 3000 px), Vectorize (10 credits) and Upscale (5 credits for Crisp, 120 for Creative). The price is shown in the app before you start. Vectorize or Upscale of a picture you have already processed in the same way is free.
  • Credits in your plan: Free 30 once; Basic 250, Pro 2,000 and Ultra 8,000 a month, including on yearly plans.
  • Cloud renders are studio renders made on our servers and are paid with credits. Size and quality depend on your plan (Basic: up to 2500 px, Good quality; Pro: up to 3000 px; Ultra: up to 4K). Credits are taken when a render, Vectorize or Upscale starts; if it fails on our side, they are returned.
  • Renders on your own computer use your device's graphics card, are not counted and are unlimited on Pro and Ultra. Their speed depends on your device.
  • Paid plans: limits apply per month and reset every month, including on yearly plans. Unused exports and plan credits do not carry over to the next month.
  • Free plan: the free exports and the 30 free credits are a one-time allowance per person. They do not reset.
  • Top-ups and packs: on a paid plan you can buy extra credits (from $10: 100 credits per dollar, plus a bonus of 10% from $25 and 20% from $50) or extra exports as a one-time purchase, without changing your plan. Credits are spent from the ones that expire first, which is usually your plan's credits for the month. Bought credits and exports are valid for 12 months from purchase, are tied to your account and cannot be transferred or exchanged for cash. They remain yours if you change plans; bought exports can only be used while you are on a paid plan.
  • Upgrades start right away. Monthly plans: you pay the full price of the new plan that day, and a new monthly period starts from that day. The credits and exports you had left on your previous plan for that month are added on top of the new plan's and can be used until the end of that period. The unused time on the previous plan is not refunded or credited in money. Yearly plans: you pay only the difference between the two plans for the rest of your year, your billing date stays the same and the new plan's limits apply right away. Moving from monthly to yearly billing on the same plan works like a monthly upgrade: you pay the full yearly price that day and a new year starts.
  • Smaller plans. There are no downgrades during a billing period (this includes moving from yearly to monthly billing). To move to a smaller plan, cancel your subscription: you keep your current plan until the end of the period you have paid for, then you can subscribe to any plan.
  • Cloud render times are estimates. At busy times a render may wait in a queue for a free graphics card. You can run up to 2 cloud renders at a time. A cloud render you cancel after it is more than half done is charged.
  • Storage. Each plan includes storage space for your uploaded artwork, project previews and cloud renders: Free 50 MB, Basic 200 MB, Pro 500 MB, Ultra 2 GB. When it is full, new uploads are refused and new cloud renders can be saved only to your device (we keep such a render on our servers for 24 hours so you can download it) until you free up space.
  • One free account per person or business. We may limit or close accounts created to get around plan limits.

5. Payments, renewals and cancellation

  • Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
  • Prices may be shown in your local currency. Applicable sales tax, VAT or GST/HST is calculated and collected by Paddle at checkout.
  • Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the then-current price, until you cancel.
  • You can cancel at any time from your account or by contacting us. Cancellation takes effect at the end of your current billing period. You keep your paid plan's features until then.
  • You can move to a bigger plan at any time; how it is charged is described in section 4. To move to a smaller plan, cancel and subscribe again when your paid period ends.
  • If we change the price of your plan, we will notify you at least 30 days before the change applies to your next renewal.
  • If a payment fails, we or Paddle may retry the charge. Your paid features may be paused until payment succeeds.
  • Refunds are described in our Refund Policy and handled by Paddle.
  • If you dispute a payment with your bank instead of contacting us, we may pause your paid features until the dispute is resolved.

6. Your content

"Your Content" means the artwork, images, logos, text and designs you upload or create in the Service.

  • You keep all rights to Your Content. We do not claim ownership of it.
  • You give us a limited, non-exclusive licence to store, process, display and render Your Content. We use this licence only to provide the Service to you, for example to show your projects, generate previews and create your exports.
  • You are responsible for Your Content. You confirm that you own it or have permission to use it, including for printing and selling products that carry it. You confirm it does not infringe anyone's copyright, trademark, privacy or other rights.
  • You must not upload content that is illegal, hateful, harassing, sexually explicit involving minors, violent extremist, or that infringes the rights of others.
  • We may remove content or suspend accounts that break these rules, or when we receive a valid infringement notice. To report infringement, write to [email protected] with the details of the work and where it appears.
  • Ideas and feedback. If you send us ideas or suggestions (for example through the feedback form on our What's new page), we may use them to improve the Service without any obligation or payment to you.

7. Our content and exports

  • The Service, including the editor, the 3D garment models, textures, mockup scenes and software, belongs to us or our licensors and is protected by copyright and other laws.
  • Exports. You may use the images and files you export from the Service, including for commercial purposes such as showing products in your online store or sending files to a printer:
  • Exports on a paid plan (Basic, Pro or Ultra): may be used commercially, without a watermark.
  • Free exports: may be used for personal and preview purposes and must keep the watermark.
  • You may not extract, download, copy, resell or redistribute our 3D garment models, textures or templates as standalone files. You may not use them to build a competing product, or scrape, reverse engineer or overload the Service.

8. Saved projects and data retention

  • We store your saved projects, uploaded artwork and cloud renders while your account is active, within your plan's storage space.
  • After a paid subscription ends, your account returns to the Free plan. You have 30 days to download your files or renew. After that, we delete everything the Free plan does not keep: all cloud renders and all projects except the one you opened most recently (with its artwork). The deletion date is shown in the Service. If you renew in time, nothing is deleted.
  • Free accounts. If you do not sign in for 90 days, we may delete your saved project and uploaded files.
  • Please keep your own copies of important artwork and renders. The Service is not a backup service.

9. Availability

We work to keep the Service available and reliable. However, it may sometimes be unavailable because of maintenance, updates or events outside our control. Cloud renders run on graphics cards rented from third-party providers and may be slower or briefly unavailable when those providers are busy. We may change, add or remove features over time.

10. Termination

You may delete your account at any time in My account. This deletes your projects, artwork and renders and cancels your subscription. Refunds are described in our Refund Policy. We may suspend or close your account if you seriously or repeatedly break these Terms, if required by law, or to protect the Service or other users. If we close your account without cause, we will refund any prepaid, unused portion of your subscription.

11. Disclaimers

The Service and all previews are provided "as is". On-screen 3D previews are a visual simulation. Colours, fabric drape, print size and placement on a real garment may differ depending on the blank, the printer and the printing method.

Print files and spec sheets are tools to help you. Sizes, positions, DPI checks and the scaling for a different shirt size are calculated from the garment model and the numbers you enter. Check them and make a physical sample before any production run. You are responsible for the files and measurements you send to a printer or factory.

To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, such as lost profits, lost data, misprints, production or reprint costs, or business interruption.

Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim.

Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

13. Indemnity

You agree to compensate us for claims, losses and costs (including reasonable legal fees) that arise because Your Content infringes someone else's rights or because you broke these Terms.

14. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in the Service at least 14 days before it takes effect. If you continue to use the Service after the change, you accept the new Terms.

15. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes will be resolved in the courts of Toronto, Ontario. However, if you are a consumer, you may also bring a claim in the courts where you live and keep the protection of your local consumer laws.

16. Contact

Verba Inc. Toronto, Ontario, Canada [email protected]